FREQUENTLY ASKED QUESTIONS

Nay Palad Hideaway is situated on the southeastern tip of Siargao Island in the Philippines, in a secluded area within the province of Surigao del Norte. The island is accessible by air through Siargao’s Sayak Airport (IAO). Your best option is to first fly directly to Cebu (CEB), Manila (MNL) or Clark (CRK) in the Philippines. 

Philippine borders are open visa-free to tourists from citizens of 157 countries entitled to stay not exceeding 30 days. Please refer to the Department of Foreign Affairs website: https://dfa.gov.ph/list-of-countries-for-21-day-visa 

Foreign nationals must have passports valid for at least six (6) months and return tickets to their country or their next international destination.

All arriving and departing passengers in the Philippines should register on https://etravel.gov.ph which must be completed within 72 hours (3 days) prior to your arrival in or departure from the Philippines. Travelers are enjoined to present their proof of eTravel registration prior to boarding their flight.

We encourage our Guests to purchase a travel insurance before your travel.

No specific vaccinations are required to travel to the Philippines. However, it’s recommended that you stay up to date on routine immunizations. Depending on your travel itinerary, your doctor may also advise additional vaccinations. We recommend consulting your healthcare provider to ensure you're fully prepared for your trip.

We encourage our Guests to purchase a travel insurance before your travel.

Siargao is a fantastic destination year-round. The dry season, from March to October, is considered the best time to visit, offering plenty of sunshine and clear skies, perfect for outdoor activities. During the cooler months, refreshing ocean breezes create a calm and relaxing atmosphere. Whether you’re seeking sunny days or a peaceful retreat, Siargao provides an ideal climate throughout the year.

Siargao has earned its place as one of the top surfing destinations in the world, especially since becoming a World Surf League location. With over 20 surf spots nearby, including the iconic Cloud 9, which is renowned for its perfect barreling right-hand reef break, Siargao offers waves for surfers of all levels, from beginners to advanced. The best surfing conditions are between September and May, making this the ideal time to catch the perfect wave.

Each surf break is easily accessible by van, motorcycle, or boat. Our Guest Experience representative, along with our expert surf instructors, will guide you to the best spots, considering weather, tides, and sea conditions to ensure the best surfing experience is possible.

We are proud to collaborate with surfing giant TropicSurf, who provides a professional surf instructor on property from September to May. They work alongside our local surfing instructors to create an unforgettable surfing experience for our guests. As part of our all-inclusive resort, most activities, including surfing, are included in your stay—so you can enjoy your time on the waves without worrying about your wallet.

Our uniquely all-inclusive rates include:

Our standard check-in time is 2:00 PM, and check-out is at 12:00 noon.

We understand that travel schedules may vary, and we always do our best to accommodate early arrivals or late departures when possible. Guests arriving ahead of schedule are welcome to enjoy the resort’s facilities, including the pool, beach, and restaurant, while their villa is being prepared.

Nay Palad Hideaway features a curated selection of Garden View Villas, Ocean View Villas, and exclusive Family Villas, each thoughtfully designed to embody our signature barefoot-luxury philosophy; combining natural elegance, comfort, and tranquility.

Should you wish to upgrade your villa, our team will be pleased to assist, subject to availability and applicable fee. Upgrades are often possible, particularly with advance notice, and we will do our utmost to accommodate your preferences for an enhanced stay experience.

Yes. During the Holiday Season, a minimum stay of five (5) nights is required. Throughout the rest of the year, we observe a two (2)-night minimum stay policy. As demand tends to be higher during peak periods, we kindly recommend booking well in advance to ensure availability and to secure your preferred travel dates and villa category.

At Nay Palad Hideaway, every Guest is cared for by our Guest Experience Team, a group of dedicated hosts committed to ensuring a seamless and memorable stay. From the moment you arrive, they are available to anticipate your needs and personalize every aspect of your experience, whether it’s arranging a bespoke island excursion, curating private dining moments, assisting with unpacking, or planning thoughtful surprises for special occasions. Their attentive yet discreet service allows you to simply relax and enjoy your time in complete comfort and ease.

Yes, the Hideaway can be exclusively yours, accommodating up to 60 Guests in 10 luxurious villas. Perfect for weddings, corporate retreats, yoga sessions, and family celebrations. Our Team will be happy to craft a one-of-a-kind experience, tailored perfectly to you and your guests, ensuring every detail is as special as your occasion.

Yes, Nay Palad Hideaway offers the perfect setting for an unforgettable intimate wedding — a celebration woven with beauty, soul, and the magic of nature. From barefoot ceremonies on our pristine white-sand beach to elegant garden dinners beneath the stars, every detail is thoughtfully curated to reflect your love story.

Our Team designs each wedding with heartfelt care, crafting bespoke experiences that feel effortless, personal, and deeply meaningful. Whether it’s an intimate gathering or a joyous celebration with family and friends, we can accommodate up to 80 guests for a wedding dinner — ensuring a warm, exclusive atmosphere where every moment feels your own.

Please contact our Reservation Team directly to start planning your dream wedding.

At Nay Palad Hideaway, we don't follow traditional set menus. Instead, our Executive Chef delights in surprising Guests with creative and personalized dishes, blending the freshest fish, meat, and local produce in a fusion of East and West, modern and traditional. Every meal is a work of art, prepared with commitment to the spirit of Nay Palad Hideaway.

Our Chef carefully sources the finest ingredients, handpicking the best from local farmers and fishermen, ensuring that every dish is not only delicious but also healthy. Whether you're enjoying a hearty breakfast, a light lunch, or a romantic dinner under the stars, we strive to create memorable dining experiences.

At Nay Palad Hideaway, we embrace a farm-to-table concept where we grow much of our own vegetables and herbs.

Absolutely. Our culinary Team takes great pride in creating personalized menus that cater to a wide range of dietary preferences and requirements, including vegetarian, vegan, gluten-free, and allergy-specific options. To ensure a seamless dining experience, we encourage Guests to share any special requests or restrictions in advance, allowing our chefs to thoughtfully tailor each meal to your individual needs and preferences.

While internet access on Siargao is generally reliable, the connection may be limited in certain areas. Wi-Fi is available in all communal spaces and villas in the resort. However, we encourage Guests to embrace the island’s “barefoot state of mind” and disconnect from technology to fully immerse themselves in the serene surroundings. Wi-Fi is free for all our Guests. 

At Nay Palad Hideaway, we embrace the spirit of barefoot luxury, where comfort, freedom, and understated elegance define the experience. Most Guests prefer to walk barefoot throughout their stay, enjoying the natural connection to the island’s serene surroundings.

We recommend light, breathable clothing suited to the tropical climate such as linen, cotton, and other natural fabrics are ideal.

To make the most of your island adventures, we also suggest bringing reef-safe sunscreen, a wide-brimmed hat, and comfortable sandals or slippers for excursions beyond the resort. At Nay Palad, effortless elegance is not about formality but about feeling at ease in every moment.

At Nay Palad Hideaway, there’s no need for a wallet—everything is covered in your room rate, including food, drinks, activities, and spa treatments (gratuities are extra and can be paid in cash or by credit card). If you need cash for things like drinks in town, snacks, or meals near Cloud 9, it’s best to bring it with you, as there aren’t many ATMs on Siargao and credit cards aren’t widely accepted. 

The local currency is the Philippine peso (PHP), and we recommend exchanging money at the airports in Cebu, Clark or Manila. Limited exchange is available in Dapa, but it’s best to plan ahead. Also, if your luggage exceeds the limit when flying to Siargao, the extra fee can be paid in cash or by credit card. At the resort, no checks are signed—just relax and enjoy your stay!

Our resort has been completely reimagined to provide a truly immersive experience. From stunning accommodations to world-class dining and adventure-filled activities, Nay Palad Hideaway is crafted exclusively for our guest pure relaxation and bliss.

To ensure the utmost privacy and luxury for our overnight guests, unfortunately, we do not accommodate day tours, walk-ins and the restaurants are not open to the public.

Siargao radiates a special kind of warmth, both from its breathtaking natural beauty and the genuine kindness of its people. The island’s charm lies in its peaceful, slower pace of life, where visitors can fully immerse themselves in the serene surroundings. From its pristine beaches to its lush greenery, Siargao offers a haven of tranquility, inviting you to relax and reconnect with nature. The friendly locals add to the island’s magic, making it an unforgettable escape where you can slow down, unwind, and truly experience island life

The local dialect spoken on Siargao is Siargaonon. However, Cebuano, Tagalog, and English are also widely spoken and understood, ensuring clear communication for visitors throughout the island.

Absolutely! We offer customized island-hopping experiences, allowing you to explore nearby islands at your own pace. Our expert crew will guide you to some of the region’s most picturesque and hidden gems, with picnics and refreshments provided throughout your journey.

Additionally, our team is happy to assist you in creating tailored activities and excursions that match your dreams. We have fabulous boats and state-of-the-art amphibious craft, each equipped with a captain and crew, ready to take you anywhere within reach. Whether it’s surfing the world-famous Cloud 9 wave, kayaking through ancient mangroves, or circumnavigating the island in our stylish jeepney, we can arrange it all.

Included activities:

A full drive around Siargao takes a day, showcasing its lush landscapes, charming villages, and beautiful coastlines. The north side, with spots like Pacifico, offers peaceful beaches and great surf, while the iconic coconut view along the route adds a tropical touch.

You can easily stop by Pilar for a quiet escape or explore Magpupungko’s crystal-clear tidal pools. Along the way, you'll experience a mix of palm-fringed beaches, mangroves, and hills that highlight the island’s natural beauty. Whether you want a relaxed trip or a full adventure, Siargao has something memorable for everyone.

Nay Palad Hideaway is an ideal destination for families, offering a wide array of activities and experiences suitable for children of all ages. The resort provides a safe, welcoming environment where families can enjoy memorable moments together. Our wonderful Team members are always available to assist, ensuring a seamless and enjoyable stay for all guests.

Children will delight in the Children’s Village, which features springy trampolines, swings, and shaded woven huts for relaxation. Additionally, a newly constructed treehouse platform with cozy lounges and slides leads to a sandy play area, offering endless fun for younger Guests.

For an added experience, Guests and their children are invited to join our Executive Chef for an engaging cooking class at any time, providing a unique and interactive culinary experience for the entire family.

Currently, we do not offer babysitting services on-site. However, you may contact our Reservation Team directly and we could arrange for a special babysitting service based on your requirements. Furthermore Guests may bring their own nanny. If the nanny stays in the same villa, the same rate as the adult rate will apply, ensuring the nanny enjoys the same culinary experiences and activities as the Guests. Alternatively, for a fee of USD 200.00++ per day, the nanny will receive a set menu and accommodations in the nanny's quarters.

Absolutely. Nay Palad Hideaway is made for romance — a place where time slows, and every moment feels effortless and intimate. Hidden between the turquoise sea and ancient mangrove forests, it offers the perfect blend of seclusion, barefoot luxury, and heartfelt hospitality.

Each villa is a private sanctuary designed for connection — with open spaces, soft ocean breezes, and quiet corners to unwind together. Whether you’re sharing a candlelit dinner beneath the stars, exploring secret islands hand in hand, or simply listening to the rhythm of the waves from your bed, every experience is curated to celebrate love.

To maintain a comfortable environment for all Guests, pets are not permitted on the resort premises. We appreciate your understanding and cooperation.

Upon arrival in Siargao's Sayak Airport (IAO), our Guest Experience representative will be waiting at the luggage claim area to take you on a scenic 40-minute drive to the hideaway, either in our one-of-a-kind jeepney or our luxury van.

Please contact our Reservation Team should you need any support while transiting in Manila, Cebu or Clark airport. We provide seamless airport transfers from Siargao Airport (IAO), a 40-minute scenic drive from the resort.

For Guests arriving via private charter or helicopter, our Team can coordinate private transfer arrangements directly to the property. Simply share your arrival details, and we will ensure a smooth and comfortable journey to your villa.

Our Reservations Team will connect with you prior to your arrival to design a fully personalized itinerary that reflects your preferences and interests. From scheduling Spa treatments and surf sessions to arranging private dinners or preparing your villa with your preferred beverage and wellness essentials, every detail is thoughtfully planned in advance.

To ensure a seamless experience, we also send Guest Information and Disclaimer Forms ahead of time, allowing us to complete your pre-arrival requirements and ensure everything is perfectly arranged before you set foot on the island.

Our Garden View and Ocean View Villas feature flexible layouts that can be elegantly configured as one-bedroom villas upon request. The master bedroom and all main living spaces are conveniently located on the ground floor, allowing us to create a private and comfortable setting ideal for single or double occupancy.

Please note that our rates are structured per person, per night, reflecting the exclusivity and personalized experience that each villa offers. Our Team will be delighted to recommend the most suitable villa option based on your travel dates and occupancy needs.

Sustainability lies at the heart of Nay Palad Hideaway’s philosophy. Every stay contributes to preserving Siargao’s natural beauty and uplifting its local communities through our ongoing initiatives:

 

We actively support mangrove conservation and are initiating coral reef restoration efforts within Siargao’s coastal ecosystems, two of the planet’s most effective natural carbon sinks. These programs enhance biodiversity, protect fisheries, and strengthen the island’s climate resilience.

 

We invest in local community programs, from environmental education to traditional craftsmanship and sustainable livelihood projects. Our goal is to ensure that conservation brings both social and ecological benefits to the people of Siargao.

 

We maintain a zero single-use plastic policy and prioritize fresh, locally sourced produce from nearby farmers and fisherfolk, reducing our carbon footprint while supporting local supply chains. We also cultivate organic herbs and salad greens in our own garden to ensure freshness and sustainability.

 

We invite Guests to join our sustainability journey by offsetting their travel emissions through our regenerative projects, such as mangrove and coral restoration, and community initiatives—allowing every stay to make a meaningful difference.

For the comfort and safety of all our Guests, we maintain a strict no-smoking policy inside the villa. Smoking is only permitted in the designated al fresco area within the private premises. In the event of non-compliance, a fee equivalent to one night of the Guest's stay will be imposed. This fee accounts for the extensive 24-hour cleaning required to thoroughly sterilize the villa should evidence of smoking be found inside. 

Your cooperation in adhering to our no-smoking policy is greatly appreciated, and it contributes to the overall enjoyment of your stay and the well-being of all our Guests.

Although malaria is not a concern in the Philippines, there is a potential risk of dengue fever in some regions. We recommend taking preventive measures, such as using mosquito repellent, particularly during dusk when mosquito activity is highest. To ensure your comfort and safety, high-quality mosquito repellent is available at Nay Palad Hideaway.

We encourage our Guests to purchase a travel insurance before your travel.

Siargao Island has a district hospital located in Dapa, approximately 40 minutes away from Nay Palad Hideaway. For medical emergencies requiring advanced care, helicopter transportation can be arranged to Cebu, where specialized medical facilities are available.

In addition, we have an in-house nurse who is trained to administer first aid, as well as an on-call doctor for immediate assistance should the need arise. Your health and safety are our top priorities, and we are fully prepared to assist with any medical needs during your stay.

We encourage our Guests to purchase a travel insurance before your travel.

Your safety and comfort are our utmost priority. In the event of severe weather conditions, our team implements comprehensive safety and contingency protocols, including continuous monitoring and coordination with local authorities to ensure Guest well-being and safety.

Should travel be affected by Government advisories or flight disruptions due to typhoons, we offer flexible rebooking arrangements in accordance with our policy, allowing you to reschedule your stay with ease and peace of mind.

We encourage our Guests to purchase a travel insurance before your travel.