FREQUENTLY ASKED QUESTIONS

Nay Palad Hideaway is situated on the southeastern tip of Siargao Island in the Philippines, in a secluded area within the province of Surigao del Norte.

Philippine borders are open visa-free to tourists from citizens of 157 countries entitled to stay not exceeding 30 days. Please refer to the Department of Foreign Affairs website: https://dfa.gov.ph/list-of-countries-for-21-day-visa .

Foreign nationals must have passports valid for at least six (6) months and return tickets to their country or their next international destination.

All arriving and departing passengers in the Philippines should register on https://etravel.gov.ph , which must be completed within 72 hours (3 days) prior to your arrival in or departure from the Philippines. Travelers are enjoined to present their proof of eTravel registration prior to boarding their flight.

We encourage our Guests to purchase a travel insurance before your travel.

No specific vaccinations are required to travel to the Philippines. However, it’s recommended that you stay up to date on routine immunizations. Depending on your travel itinerary, your doctor may also advise additional vaccinations. We recommend consulting your healthcare provider to ensure you're fully prepared for your trip.

 

All arriving and departing passengers in the Philippines should register on https://etravel.gov.ph, which must be completed within 72 hours (3 days) prior to your arrival in or departure from the Philippines. Travelers are enjoined to present their proof of eTravel registration prior to boarding their flight.

 

We encourage our Guests to purchase a travel insurance before your travel.

Siargao is a fantastic destination year-round. The dry season, from March to October, is considered the best time to visit, offering plenty of sunshine and clear skies, perfect for outdoor activities. During the cooler months, refreshing ocean breezes create a calm and relaxing atmosphere. Whether you’re seeking sunny days or a peaceful retreat, Siargao provides an ideal climate throughout the year.

Siargao has earned its place as one of the top surfing destinations in the world, especially since becoming a World Surf League location. With over 20 surf spots nearby, including the iconic Cloud 9, which is renowned for its perfect barreling right-hand reef break, Siargao offers waves for surfers of all levels, from beginners to advanced. The best surfing conditions are between September and May, making this the ideal time to catch the perfect wave.

Each surf break is easily accessible by van, motorcycle, or boat. Our Guest Experience representative, along with our expert surf instructors, will guide you to the best spots, considering weather, tides, and sea conditions to ensure the best surfing experience is possible.

We are proud to collaborate with surfing giant TropicSurf, who provides a professional surf instructor on property from September to May. They work alongside our local surfing instructors to create an unforgettable surfing experience for our guests. As part of our all-inclusive resort, most activities, including surfing, are included in your stay—so you can enjoy your time on the waves without worrying about your wallet.

Upon arrival in Siargao's Sayak Airport (IAO), our Guest Experience representative will be waiting to take you on a scenic 40-minute drive to the hideaway, either in our one-of-a-kind jeepney or our luxury van.

Our uniquely all-inclusive rates include:

Yes, the Hideaway can be exclusively yours, accommodating up to 60 guests in 10 luxurious villas. Perfect for weddings, corporate retreats, yoga sessions, and family celebrations. Our team will be happy to craft a one-of-a-kind experience, tailored perfectly to you and your guests, ensuring every detail is as special as your occasion.

At Nay Palad Hideaway, we don't follow traditional set menus. Instead, our Executive Chef delights in surprising guests with creative and personalized dishes, blending the freshest fish, meat, and local produce in a fusion of East and West, modern and traditional. Every meal is a work of art, prepared with commitment to the spirit of Nay Palad Hideaway.

Our Chef carefully sources the finest ingredients, handpicking the best from local farmers and fishermen, ensuring that every dish is not only delicious but also healthy. Whether you're enjoying a hearty breakfast, a light lunch, or a romantic dinner under the stars, we strive to create memorable dining experiences.

At Nay Palad Hideaway, we embrace a farm-to-table concept where we grow much of our own vegetables and herbs.

At Nay Palad Hideaway, there’s no need for a wallet—everything is covered in your room rate, including food, drinks, activities, and spa treatments (gratuities are extra and can be paid in cash or by credit card). If you need cash for things like drinks in town, snacks, or meals near Cloud 9, it’s best to bring it with you, as there aren’t many ATMs on Siargao and credit cards aren’t widely accepted.

The local currency is the Philippine peso (PHP), and we recommend exchanging money at the airports in Cebu, Clark or Manila. Limited exchange is available in Dapa, but it’s best to plan ahead. Also, if your luggage exceeds the limit when flying to Siargao, the extra fee can be paid in cash or by credit card. At the resort, no checks are signed—just relax and enjoy your stay!

Our resort has been completely reimagined to provide a truly immersive experience. From stunning accommodations to world-class dining and adventure-filled activities, Nay Palad Hideaway is crafted exclusively for our guest pure relaxation and bliss.

To ensure the utmost privacy and luxury for our overnight guests, unfortunately, we do not accommodate day tours, walk-ins and the restaurants are not open to the public.

Siargao radiates a special kind of warmth, both from its breathtaking natural beauty and the genuine kindness of its people. The island’s charm lies in its peaceful, slower pace of life, where visitors can fully immerse themselves in the serene surroundings. From its pristine beaches to its lush greenery, Siargao offers a haven of tranquility, inviting you to relax and reconnect with nature. The friendly locals add to the island’s magic, making it an unforgettable escape where you can slow down, unwind, and truly experience island life.

The local dialect spoken on Siargao is Siargaonon. However, Cebuano, Tagalog, and English are also widely spoken and understood, ensuring clear communication for visitors throughout the island.

While internet access on Siargao is generally reliable, the connection may be limited in certain areas. Wi-Fi is available in all communal spaces and villas in the resort. However, we encourage guests to embrace the island’s “barefoot state of mind” and disconnect from technology to fully immerse themselves in the serene surroundings.

Although malaria is not a concern in the Philippines, there is a potential risk of dengue fever in some regions. We recommend taking preventive measures, such as using mosquito repellent, particularly during dusk when mosquito activity is highest. To ensure your comfort and safety, high-quality mosquito repellent is available at Nay Palad Hideaway.

We encourage our Guests to purchase a travel insurance before your travel.

Siargao Island has a district hospital located in Dapa, approximately 40 minutes away from Nay Palad Hideaway. For medical emergencies requiring advanced care, helicopter transportation can be arranged to Cebu, where specialized medical facilities are available.

In addition, we have an in-house nurse who is trained to administer first aid, as well as an on-call doctor for immediate assistance should the need arise. Your health and safety are our top priorities, and we are fully prepared to assist with any medical needs during your stay.

We encourage our Guests to purchase a travel insurance before your travel.

Absolutely! We offer customized island-hopping experiences, allowing you to explore nearby islands at your own pace. Our expert crew will guide you to some of the region’s most picturesque and hidden gems, with picnics and refreshments provided throughout your journey.

Additionally, our team is happy to assist you in creating tailored activities and excursions that match your dreams. We have fabulous boats and state-of-the-art amphibious craft, each equipped with a captain and crew, ready to take you anywhere within reach. Whether it’s surfing the world-famous Cloud 9 wave, kayaking through ancient mangroves, or circumnavigating the island in our stylish jeepney, we can arrange it all.

Included activities:

A full drive around Siargao takes a day, showcasing its lush landscapes, charming villages, and beautiful coastlines. The north side, with spots like Pacifico, offers peaceful beaches and great surf, while the iconic coconut view along the route adds a tropical touch.

You can easily stop by Pilar for a quiet escape or explore Magpupungko’s crystal-clear tidal pools. Along the way, you'll experience a mix of palm-fringed beaches, mangroves, and hills that highlight the island’s natural beauty. Whether you want a relaxed trip or a full adventure, Siargao has something memorable for everyone.

Nay Palad Hideaway is an ideal destination for families, offering a wide array of activities and experiences suitable for children of all ages. The resort provides a safe, welcoming environment where families can enjoy memorable moments together. Our wonderful team members are always available to assist, ensuring a seamless and enjoyable stay for all guests.

Children will delight in the Children’s Village, which features springy trampolines, swings, and shaded woven huts for relaxation. Additionally, a newly constructed treehouse platform with cozy lounges and slides leads to a sandy play area, offering endless fun for younger guests.

For an added experience, guests and their children are invited to join our Executive Chef for an engaging cooking class at any time, providing a unique and interactive culinary experience for the entire family.

To maintain a comfortable environment for all guests, pets are not permitted on the resort premises. We appreciate your understanding and cooperation.

Currently, we do not offer babysitting services on-site. However, guests may bring their own nanny. If the nanny stays in the same villa, the same rate as the adult rate will apply, ensuring the nanny enjoys the same culinary experiences and activities as the guests. Alternatively, for a fee of USD 200.00++ per day, the nanny will receive a set menu and accommodations in the nanny's quarters.

For the comfort and safety of all our Guests, we maintain a strict no-smoking policy inside the villa. Smoking is only permitted in the designated al fresco area within the private premises. In the event of non-compliance, a fee equivalent to one night of the Guest's stay will be imposed. This fee accounts for the extensive 24-hour cleaning required to thoroughly sterilize the villa should evidence of smoking be found inside.

Your cooperation in adhering to our no-smoking policy is greatly appreciated, and it contributes to the overall enjoyment of your stay and the well-being of all our Guests.